Update 6th November 2020
Following the latest advice from Public Health of England, we are able to remain open during the National Lockdown for clinical treatments only, and our operations will not be “business as usual”. The services we will continue to offer during this lockdown are:
- Soft Tissue Therapy
- Medical Acupuncture
This is to ensure the provision of appropriate healthcare for the aim of treating specific pain and injury which may lead to disruption of your daily life. All ultimate wellbeing treatments, and home appointments are suspended whilst the lockdown is in place, and we hope to offer these services after the national lockdown is lifted on 2nd December 2020 (or when the Government Announces).
In order to ensure all client and practitioner safety whilst we remain in operation during these higher restrictions, we have applied further requirements in our operations detailed below.
- Our online booking system will be reopened, but with a lower level of availability, and only for the treatments we are able to offer. As always if you are in need of a treatment and time is not available do not hesitate to contact us
- We will contact all clients via phone call prior to their appointment (before pre-booked treatments) or after online booking (for new bookings) to assess clinical need for appointment – only essential, required treatments will be performed face to face
- Our treatments will be limited to either 30-minute or 45-minute duration only
- We will be operating on a Strict one in-one out Policy, the front door will be kept locked, and you must phone the clinic on 07837537281 when you have arrived for your appointment
- We will ask all clients visiting to sign in on the tack and trace app on entry to the clinic
- Our previous COVID prerequisites remain in place (wearing a mask, temperature being checked, hand sanitising, coming to your appointment alone where possible etc.)
Please do not hesitate to contact us if you are experiencing any pain or injury, or if you have an appointment booked and would like to discuss the treatment plan.
2nd November 2020 update
“Following the recent announcement from the Prime Minister, the clinic is due to close from the 5th November for the second National Lockdown. We hope to reopen the clinic for face to face treatments on the 7th December 2020 following the 4 week lockdown proposal.
As always, your safety is our number one priority and we continue to keep up to date with all government guidelines and service regulations to ensure this.
Whilst we are closed for face to face treatments, if you require any advice please do not hesitate to contact us and we will endeavour to help where we can. “
Update from 10th July 2020
Our face to face appointments will resume from Tuesday 14th July 2020
As a result of COVID-19 we find ourselves in new territory with our care for all client’s welfare is at our utmost importance. Following all relevant guidelines and systems, we have worked non-stop throughout lockdown to redevelop our client journey and experience to welcome you back to Peak Remedial as quickly and safely as possible.
Below outlines the journey you should expect with Booking and receiving your appointment here at Peak Remedial. If you have any concerns, please do not hesitate to contact us.
Before your appointment:
We request you complete our “COVID-19 Screening and Treatment consent form, available in your Appointment Confirmation Notification, and in your Appointment Reminder Notification.
Contact will be made 24 hours prior, and the morning of your appointment to complete necessary COVID screening.
On the Day of your appointment:
We will be operating a “1 In – 1 Out” procedure, so we request you do not arrive early for your appointment where possible. When you arrive please call us on 07837537281 and we will process your arrival.
Where possible, please come to your appointment alone and bring only the necessary items with you (all personal belongings will be stored in a disinfected, closed storage box during your treatment).
We ask that you wear a mask to your appointment. These will be available from us too if you do not have one.
Upon entry to the clinic, we will be taking your temperature and keeping secure records. If you are showing a high temperature, you will be ask to leave the premises to cool down and return after 10minutes. If you continue to show a high temperature your treatment will be cancelled and you will be asked to leave the premises. We request that you sanitise you’re hands at entry and refrain from touching any surfaces within the property.
You will be escorted in and out of the property.
Following your Treatment
We request where possible for card payments (Apple Pay and BACS accepted). Our card reader will be sanitised before and after each use. We have also enabled an online payment (at time of booking online) and will still accept cash where absolute necessary.
We request that you notify us ASAP if you start to show COVID symptoms within 72 hours of your appointment so we can follow the Trace and Track guidelines from the Government.
Stay Safe and we look forward to having you back in the clinic.
Update from 25th June 2020
Following the latest update from the Prime Minister as of the 24th July, we are unfortunately to remain closed for business at this time.
We are very disappointed that we cannot open our doors for face to face treatments however please know we are working extremely hard to be ready to open when we get the go ahead and will notify all clients as soon as we are able to. Please know our uttermost important duty within the current situation is keeping both clients and therapists safe.
We are working hard on new protocols and procedures to create a COVID Secure Clinic for everyone, and look to welcome you back very soon.
With effect Monday 23rd March 2020
These are extraordinary times, and I hope that you, and your family are staying safe and healthy. With the Coronavirus continuously developing and changing on a daily basis, our priority is to ensure all our clients safety as well as our own.
I am writing to you today with regret to say that as of Monday 23rd March 2020, we will be closing our doors until further notice in the aim of aiding the prevention of further virus spread. We will make direct contact with booked clients to ensure receipt of cancellation, and in the aim to acknowledge that we look to reschedule as soon as possible.
We want to thank you for the continued business support in the mean time and for everything you, as a loyal client has provided.
This closure of business will be temporary, and following guidance of the Government and our personal governing bodies we look to reopen our door as soon as possible, and of course when safe to do so.
We will continue to provide advice and community support via our social media platforms, but otherwise wish you to remain safe and healthy.